WHYNOTGEMS uses information from our interactions with you and other customers and from certain third parties, to help us achieve our goal of providing the highest quality products and services.
If you have any privacy questions or concerns, or if you have any enquires regarding the personal information you have given us, you may contact WHYNOTGEMS at any time. For details on how to contact us, please see “Contact Information”.
2. Who is in charge of the protection of your information
WHYNOTGEMS determine the purposes and means of the processing of your data.
3. What personal data is collected?
All our activities are based on stringent ethical principles and legal requirements, and we are committed to protect the privacy of all visitors to our websites and users of our (mobile) applications. For this reason, the way in which we collect and store information is dependent on how our website and related services are used
3.1 Data collected through your interaction with us
Various technologies may be used on our websites and our (mobile) applications in order to improve them, make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. Examples of such technologies are cookies, flash cookies and web analytics.
3.1.1 Click-stream data
When you visit one of our websites, data is sent from your browser to our server. This data makes it possible to optimise our services and improve your experience on our websites and apps. The data is automatically collected and stored by us or by third parties on our behalf.
We may collect information about your computer for system administration and to report aggregate information for internal marketing analysis purposes. This is statistical data about our users' browsing actions and patterns.
In particular, this data may include the following:
3.2 Data provided by you
Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
4. How is the collected data used?
We may use information held about you in the following ways:
The period of use of the personal data supplied by you will not be longer than we deem necessary but may be unlimited.
5. Disclosure of information
We may use service providers and data processors working on behalf of WHYNOTGEMS. The services may include hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc. These third parties are granted access to such personal data they require in order to be able to carry out the particular service. The service providers and data processors are contractually obliged to treat such information in the strictest confidence. They are contractually not allowed to use the data in any other way than required. The necessary steps are taken to ensure that our service providers, and the processors working on behalf of WHYNOTGEMS, protect confidentiality of your data.
There may be occasions on which we disclose non-personal data to our partners in an anonymous form. Such non-personal data may include information about the number of visitors to a website or a (mobile) application during a certain period of time.
Please note that any information you post or disclose through your interaction with WHYNOTGEMS (for example personal data contained in the photos, stories, comments and videos that you submit) will become public information, and may be available to visitors to the Site and to the general public.
6. Your rights
6.1 Right to object and unsubscribe
Emails that WHYNOTGEMS sends to you that for instance contain a newsletter or marketing content include the option to unsubscribe to the receipt of such emails by following the relevant instructions in the respective email. If you do not wish to receive any emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending you emails in future.
If you are not interested in any information about your behaviour at our website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below in subsection 11.
If you wish to withdraw your consent to receiving promotional information and offers in general, including by regular mail, email, per SMS, by telephone or by any other electronic means, you may do so at any time by writing to WHYNOTGEMS C/ Alcalá 414 Bajo Local 65, 28027 Madrid, Spain, or sending an email. In case we have any doubt about your identity, we may ask you to identify yourself (e.g. by sending a copy of your passport ID). Other than regular costs for communication, this is free of charge.
With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, receipt of such messages can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our websites and (mobile) applications. You can have your account deleted by writing an email to firstname.lastname@example.org
6.2 Right to request information
You are entitled to get access to your personal data. By writing to us (at the address stated below), you may request details of the information which we hold about you and the purposes for which it is being held. We will provide this information within 40 days from your request, subject to any routine processing continuing between that time and the time of response. You may be charged a reasonable fee (as permitted by the applicable data processing law) for this information
6.3 Right to request correction
You have the right to request correction, supplementing, deleting or blocking of the personal data stored about you. Within four weeks of receipt of the request, we will notify you as to whether and, if so, to what extent, we will comply with your request. If, for any reason we do not comply with your request, we will provide you with the reasons for this.
7. Security of the information and data integrity
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse. WHYNOTGEMS uses third party data processors in relation to the collection and processing of your personal data. Any third party data processors engaged by WHYNOTGEMS will only undertake processing of your personal data in accordance with WHYNOTGEMS’s instructions and will be contractually obliged to adhere to strict security procedures when handling your personal data.
Where we have provided you with (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
8. Social Networks
Our website and (mobile) applications provide you with Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter.
If you have logged in to one of these social network sites during your visit to one of our websites or (mobile) applications, the social network site might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network site. In case you do not wish such a data transfer, please log out of your social network site before entering one of our websites or (mobile) applications.
We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.
In addition, to improve your user and brand experience, your data may be passed to a third party (eg Facebook) for processing in accordance with data protection and privacy regulations.
Google +: http://www.google.com/intl/en/policies/privacy/
9. Geolocation Services
We offer location-enabled services within some of our (mobile) applications, such as Google Maps and Bing Maps. If you use those (mobile) applications, they may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location. You can generally enable or disable your location services in your device or browser settings.
We use Google Maps service or Bing Maps service to assist you in finding the next WHYNOTGEMS store. To facilitate this, we load an image from Google Maps or Bing Maps, saving the route data and map image on our server.
Bing Maps: http://privacy.microsoft.com/en-us/fullnotice.mspx
10. Web analytics by adobe
This further means that when visiting our website or (mobile) application, the web analytics data described above in chapter 2 – including the “click-stream data”, the data from “web beacons and tracking links” and information stored in adobe’s cookies – will be sent to adobe for analysis for and on behalf of WHYNOTGEMS. Please note that if you have created an online profile at our website or (mobile) application, and if you are logged in to this profile, a unique number identifying this profile is also being sent to Adobe in order to be able to match the web analytics data to this profile.
11. Re-targeting Technologies
Our website and (mobile) application use re-targeting technologies. This enables us to advertise directly to our visitors, who were already interested in our shop and our products, from our partners’ websites. We believe that the display of a personalized, interest-based advertising is more interesting for our customers than advertising that does not have any personal connection.
We also work with other companies who use tracking technologies to serve ads on our behalf across the Internet. These companies may collect information about your visits to our websites or (mobile) applications and your interaction with our communications, including advertising.
12. Contact Information
ELISA ISABEL GENEROSO GUTIERREZ
C/ ALCALA 414 BAJO LOCAL 65
CENTRO COMERCIAL ALCALA NORTE
13. Changes to this policy
Update: August 2018